ACE has run Perth metro courier work under the current ownership since 2003, and the model hasn't changed much since: small fleet, local dispatch, drivers who know which dock door, customers who know who they're getting. When a driver calls in sick at six in the morning or a van won't start, that's ours to sort out rather than yours, and the run still goes. Not the cheapest operator going, and not trying to be — but for the work that has to happen reliably every week, the setup does the job.
That makes us a good match for automotive workshops needing parts at specific times, industrial suppliers moving components between sites, technical service teams that can't start a job without the right kit on the floor, and the field maintenance, equipment and trade work that runs on parts and tools getting where they need to be. Every job is tracked, and proof of delivery comes back with a signature, a time and a location, so you can answer your own customer without ringing us first. If the delivery is part of how your business actually runs, that's the work we're built for.
It's not the right model for everything. Broad parcel distribution, one-off consumer work, and always-on after-hours coverage aren't part of the core, and trying to bolt those things on tends not to end well for anyone. Better said now than discovered three weeks in.